Terms of Service

Last updated: 19 September 2026

1. Scope

These Terms of Service apply to the use of the service Moin.Zone, operated by the provider explicitly named in the imprint (hereinafter referred to as "Provider").

Moin.Zone is a "link-in-bio" service that allows users to create personalized landing pages to aggregate links to their social media profiles, websites, and other content.

A consumer is any natural person who enters into the contract for purposes that are predominantly outside their trade, business, or profession (s13 German Civil Code, BGB). A trader is anyone who, when entering into the contract, acts in the exercise of their trade, business, or profession (s14 BGB).

The language of the contract is German. This English version is a translation provided for information; in the event of any discrepancy, the German version prevails.

2. Services

The Provider offers users a platform where they can create, design, and populate their own profiles ("Zones") with content (links, text, images).

The service is offered in a free basic version ("FREE") and in paid extensions ("PRO"). The Provider may modify, expand, or limit the scope of the free basic version at any time, provided this is reasonable for the user. Changes to paid services are permitted only under the conditions of s327r BGB and following the procedure in clause 10.

The service provides technical tools and templates that support the user in complying with the General Data Protection Regulation (GDPR) and the German Digital Services Act (DDG, formerly TMG). The Provider is a software manufacturer and expressly does not provide legal advice. Using these features ("GDPR-Ready", "imprint generator") does not replace review by a lawyer. The Provider warrants the compliance of the technical infrastructure (e.g. server location, no impermissible tracking cookies), but not the legal permissibility of the content or business models the user sets up individually.

Where the service provides input fields for mandatory legal information (e.g. imprint, privacy notice), reviewing that information for accuracy, completeness, and currency is solely the user's responsibility. The Provider is liable for warning letters, fines, or disadvantages arising from this only as set out in clause 8. In particular, it does not fall within the Provider's sphere of responsibility where

1. the user provides incomplete or incorrect information,
2. the user uses the generators provided for impermissible business models, or
3. the legal situation has changed since the last software update.

Where the user processes third-party personal data through the service – for example via a contact form or the view statistics for their profile – the user is the controller for that processing and the Provider is the processor. Such processing is additionally governed by the data processing agreement (DPA) under Art. 28 GDPR, which the user can conclude and download as a PDF in the dashboard under "Settings". The Provider processes the user's own account, login, and payment data as a controller; that data is not covered by the DPA.

3. Registration and User Account

Registration is required to use Moin.Zone. The user agrees to provide truthful and complete information. The user agreement is concluded as soon as the Provider confirms the registration and activates the account.

Minimum age. You must be at least 16 years old to create an account. Paid features (PRO) require full legal capacity to contract; minors may take out a paid subscription only with the consent of their legal guardians. The Provider may close an account if these conditions turn out not to be met.

The user is solely responsible for the security of their login credentials (email, password). Actions taken under the user's account are attributed to the user unless the user is not responsible for that third-party use. If the user becomes aware of misuse of their access, they must inform the Provider without undue delay.

4. User Content and Responsibility

The user retains all rights to the content they post. However, by posting content, the user grants the Provider the non-exclusive, worldwide, royalty-free right to store, reproduce, and make this content publicly available for the purpose of providing the service.

The user is solely responsible for the content they post. It is prohibited to post content that:

1. violates applicable laws,
2. infringes copyright, trademark, or other intellectual property rights of third parties,
3. is insulting, defamatory, racist, or incites hatred,
4. is pornographic, glorifies pornography or violence, or links to pornographic services,
5. contains or links to malware, viruses, phishing pages, or tracking traps,
6. impersonates another person, a company, or a public authority.

Pornographic and youth-endangering content. The Provider does not operate an age verification system recognised by the German KJM under s4(2) JMStV. Pornographic content is therefore prohibited on Moin.Zone without exception. The prohibition applies equally to content on the profile itself and to profiles that essentially serve to funnel visitors to pornographic services.

The Provider does not carry out general monitoring of user content; no such obligation exists under Art. 8 DSA and s7(2) DDG. Before publication, handles and link targets are automatically checked against a blocklist only. The Provider reserves the right to remove content that violates these Terms, to restrict its reach, and to block the user's access.

4a. Notice and Action

Anyone can report illegal content using the form at https://moin.zone/en/report or by writing to [email protected] (Art. 16 DSA). A notice should state the exact URL, a sufficiently substantiated explanation of why the content is unlawful, contact details, and a statement confirming that the information given is accurate and complete to the best of the reporter's knowledge (Art. 16(2) DSA).

The Provider confirms receipt without undue delay, quoting a case number, reviews the notice, and informs the reporter of the decision. Where a measure is taken against a user, that user receives a statement of reasons under Art. 17 DSA.

Decisions on notices and appeals are always taken by a natural person; they are not taken by automated means. The only automated step is the check of handles and target URLs against a blocklist prior to publication, as described in clause 4.

4b. Appeals and Dispute Resolution

Both the affected user and the reporter may contest a decision within six months, via https://moin.zone/en/appeal or [email protected]. The case is then reviewed again; if the Provider upholds its decision, reasons are given.

This is without prejudice to judicial redress. Users may also turn to an out-of-court dispute settlement body certified under Art. 21 DSA; its decisions are not binding on the parties.

4c. Repeat Infringers

Where a copyright or trademark notice is upheld, it is recorded as a strike against the account. After three strikes the account is suspended (clause 4d no. 1) and its permanent closure is announced.

The closure takes place only once the period for contesting the decision under clause 4b has run out. The Provider states the intended closure date in the statement of reasons under Art. 17 DSA. If the user contests the decision and succeeds, both the closure and the recorded strike fall away; if the appeal is rejected, the closure follows immediately afterwards.

In cases of particularly serious violations – in particular content under ss184b f. StGB – closure is immediate and without prior warning; the Provider preserves evidence and, where legally required, reports the matter to the authorities.

For copyright notices, the affected user may file a counter notice. The Provider forwards it to the reporting rights holder; if no court action is brought, the content may be restored.

4d. Consequences of a Measure

The Provider distinguishes two levels:

1. Suspension. The published page is taken offline, editing and publishing are frozen, and the user's data is retained. This measure is reversible.
2. Termination. In addition, the stored profile data is deleted and the handle is permanently blocked, so that existing links do not resolve to a new profile.

A termination based on strikes recorded under clause 4c does not take place before an appeal has been concluded or the period for bringing one has run out. Until then the account stays suspended, so that the user keeps the data an appeal would rest on. Immediate closure for particularly serious violations under clause 4c is unaffected.

In both cases the user retains access to the information needed to exercise their rights until any appeal is concluded. Where statutory retention or evidence preservation obligations apply, data is retained for their duration.

If a paid subscription is running when the measure is taken, the Provider refunds fees paid in advance for the period after the measure on a pro rata basis, unless the user is responsible for the measure.

5. Paid Features (PRO), Prices, and Payment

Prices. The prices displayed during the ordering process at the time of booking apply. For consumers these are final prices including statutory VAT.

Billing. Payments are processed by Stripe Payments Europe, Ltd. The Provider does not store full payment details; the privacy notice sets out the specifics. Fees are due in advance at the start of each billing period. The Provider makes invoices available electronically.

Renewal. The subscription renews for the same length of period at the end of each booked billing period unless it is cancelled under clause 9.

Late payment. Statutory rules apply in the event of late payment (ss286, 288 BGB). After an unsuccessful reminder setting a reasonable deadline, the Provider may block the paid features; the account and the free basic version are unaffected.

Price changes. The Provider notifies price changes for running subscriptions in text form at least six weeks before they take effect. Clause 10 applies accordingly; in particular, the user may object to the change and cancel the subscription with effect from the date the change would take effect.

6. Right of Withdrawal for Consumers

Consumers have a statutory right of withdrawal as set out in the following instructions.

Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded.

To exercise your right of withdrawal, you must inform us

auronet GmbH, Labbéstr. 18, 41169 Mönchengladbach, Germany Phone: +49 (2161) 29 89 221, E-mail: [email protected]

of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested that the service begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To auronet GmbH, Labbéstr. 18, 41169 Mönchengladbach, Germany, e-mail: [email protected]

• I/We () hereby give notice that I/We () withdraw from my/our () contract for the supply of the following service ()
• Ordered on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date

(*) Delete as appropriate.

7. Availability

The Provider strives for the most uninterrupted availability of the service possible. No guarantee of 100% availability is given; maintenance work, technical faults, and events outside the Provider's control in particular may cause interruptions. Where possible, the Provider announces planned maintenance in advance and schedules it during off-peak hours.

The user's statutory rights where the service is not supplied in conformity with the contract, in particular under ss327 et seq. BGB, remain unaffected.

8. Liability

The Provider is liable without limitation

1. for intent and gross negligence,
2. for damages arising from injury to life, body, or health,
3. to the extent of a guarantee given,
4. under the German Product Liability Act.

In cases of slight negligence, the Provider is liable only for the breach of essential contractual obligations (cardinal duties). Essential obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the user may regularly rely. In such cases liability is limited to the foreseeable damage typical for this type of contract at the time the contract was concluded.

Liability is otherwise excluded. This does not involve any change to the burden of proof to the user's detriment. The above limitations also apply in favour of the Provider's legal representatives and vicarious agents.

Scope of the statement "GDPR compliance". Where the service is advertised with terms such as "GDPR compliance" or similar statements, these relate exclusively to the technical data processing carried out by the Provider itself. To that extent, the Provider ensures that

1. server locations within the European Union, or in countries covered by an adequacy decision, are used,
2. visitor data is not sold to third parties,
3. cookies requiring consent (non-essential) are not set without the end user's prior consent.

These statements constitute an agreement on the characteristics of the service; they do not constitute a guarantee in the legal sense. The user remains responsible for the data protection compliance of the content, embeds, and business models they set up themselves (clauses 2 and 4).

9. Term and Termination

The user agreement runs for an indefinite period.

Termination by the user. The user may end the contract for the free basic version at any time by deleting their account. A paid subscription can be cancelled at any time with effect from the end of the current billing period; fees already paid for the current period are not refunded on a pro rata basis in that case. Cancellation is possible

1. in the dashboard under "Subscription" via the management portal,
2. via the "Cancel contracts here" button in the footer of every page on moin.zone, which leads directly and without a login to the confirmation page at https://moin.zone/en/kuendigung (s312k BGB), or
3. by deleting the account under "Settings".

Which of these routes is used makes no difference to the validity of the termination. Where a termination is declared through the button, the Provider confirms its receipt in text form without undue delay, stating the content of the declaration, the time it was received, and the date on which the contract ends (s312k(4) BGB).

Deleting the account likewise ends a running subscription at the end of the billing period already paid for; it does not renew thereafter. Access to the paid features ends with the deletion, however, because the profile no longer exists. If you want to use up the remaining paid period, cancel under no. 1 or 2 first and delete the account only at the end of the billing period.

Consequences of account deletion. Deleting the account takes the published page offline and deletes the stored profile data. The handle then stays blocked for 90 days so that existing links cannot be taken over by someone else. The privacy notice sets out the details on deletion periods and backups.

Termination by the Provider. The Provider may terminate the contractual relationship with a notice period of two weeks. Where a paid subscription is running, the termination takes effect at the earliest at the end of the billing period already paid for; fees paid in advance beyond that are refunded by the Provider on a pro rata basis.

Termination for good cause. The right of both parties to terminate for good cause (e.g. in the case of serious violations of these Terms) remains unaffected. Measures under clause 4d remain unaffected.

10. Changes to These Terms

The Provider may change these Terms with effect for the future where this is necessary to adapt them to a change in the law or in supreme court case law, to close a gap that has arisen after the contract was concluded, or to reflect changes to the service, and where the change does not disadvantage the user contrary to the requirements of good faith.

The Provider notifies the change in text form at least six weeks before the proposed date on which it is to take effect. The notification sets out the amended provisions, the date on which they take effect, and a reference to the right to object and the consequences of remaining silent.

The user's consent is deemed given if they do not object to the change in text form before the date on which it takes effect. If the user objects, the contract ends when the change takes effect; fees paid in advance for the period thereafter are refunded by the Provider on a pro rata basis. Until the change takes effect, the user may terminate the contract at any time free of charge and without notice.

Changes to paid digital products are additionally subject to the conditions of s327r BGB.

11. Consumer Dispute Resolution

The Provider is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (s36(1) no. 1 VSBG).

This is without prejudice to out-of-court dispute settlement under Art. 21 DSA for decisions about content (clause 4b).

12. Final Provisions

The law of the Federal Republic of Germany applies. If the user is a consumer habitually resident in another country, the mandatory consumer protection provisions of that country remain unaffected (Art. 6(2) Rome I Regulation).

If the user is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the Provider's registered office. In relation to consumers, the statutory places of jurisdiction apply.

The language of the contract is German (clause 1).